At Deemart, your privacy is our priority. This Privacy Policy explains how AXIMOS SOLUTIONS PRIVATE LIMITED collects, uses, and shares information through our website (deemart.shop). By using our website or app, you consent to the terms outlined below, so please read this policy to understand how your personal data is managed.
1. Information We Collect
- During Registration:
When you register, we may collect personal details such as your name, address, phone number, email, date of birth, and preferences. - Account and Transaction Information:
To facilitate purchases and deliveries, we gather payment details (such as bank account and credit/debit card information), billing and shipping addresses, and order tracking data. - User Activity:
We collect data on your activities, including viewed items, interactions with products, and communication with support to enhance our services. - Browsing Data:
Information like your IP address, browser type, operating system, and pages viewed is collected to optimize website performance. - Device Information:
If using our app, we may gather device information, including operating system, device ID, and location (if enabled) to improve app functionality.
2. Information Shared with Vendors
Deemart operates as a multi-vendor marketplace. To facilitate purchases, certain user data (such as your name, delivery address, and contact information) may be shared with vendors involved in fulfilling your order.
- Vendor Responsibilities:
Vendors are required to protect your personal data and comply with this Privacy Policy and relevant data privacy regulations. - Direct Communication:
Vendors may contact you directly to manage orders, deliveries, or returns. They are not permitted to use your contact details for marketing without your consent.
3. How We Use Your Information
The information we collect is used for:
- Verifying user identity and enabling account access.
- Managing and processing orders, payments, and deliveries.
- Enhancing our services through data analysis and customization.
- Sending updates, promotional offers, and notifications.
- Ensuring secure transactions and detecting misuse.
- Meeting legal obligations and addressing policy violations.
4. Sharing Your Information
We may share your information with:
- Service Providers: who assist in delivering our services (e.g., payment processors, delivery partners).
- Vendors: to fulfill orders and handle related communications.
- Legal and Regulatory Authorities: as required for compliance or investigations.
- Employees and Contractors: involved in processing user data under strict confidentiality agreements.
- Mergers or Acquisitions: In case of any corporate merger or acquisition, your information may be transferred to the new entity.
5. Cookies and Tracking Technologies
We use cookies to improve user experience, analyze usage, and enhance website performance. You may adjust your browser settings to control cookies. Additionally, we may use data collection tools for analytics and reporting purposes.
6. Data Security
We implement appropriate security measures to safeguard your data. While we strive to protect your personal information, no system is completely secure. Please take necessary precautions when sharing sensitive information.
7. Service Announcements
Deemart may send notifications related to your account, orders, or our services, regardless of your promotional opt-out status.
8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. Parents are encouraged to monitor their children’s internet usage.
9. Policy Changes
This Privacy Policy may be updated periodically. Any changes will be posted on our website, and your continued use implies acceptance of the updated terms.
10.Data Retention Policy
We retain personal data for a period of 12 months or as long as necessary to fulfill the purposes outlined in this policy unless a longer period is legally required. Account, transaction, and activity data will be retained for 12 months after account termination or as needed for compliance with legal obligations. Afterward, data will be securely deleted or anonymized.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at support@deemart.shop.
