Returns, Replacements, and Refund Policy

What We Will Do Together:

Raise a Return or Replacement Request:

  • Wrong or Expired Products: Raise a request within 7 days from the delivery date.
  • Damaged or Missing Products: Raise a request within 2 days from the delivery date.
    Submit your request [here], or use the Chat option with your order and contact details.

Reviewing Your Request:
We will review your request within 2 working days.

Product Pickup:
If approved, we will arrange a pickup with our courier partner.

Self-Shipping Option:
If our reverse pickup service is unavailable, you may self-ship via a reliable courier. We will reimburse the courier charges to your PayTM Wallet or other Wallet.

Verification and Replacement/Refund:
Upon receiving the product, we will verify it and process a replacement or refund, depending on stock availability.

Conditions for Return or Replacement:

  • Wrong product delivered.
  • Expired product delivered.
  • Damaged product (physical damage, tampered product, or packaging).
  • Incomplete order (missing products).

Conditions Where Returns/Replacements Won’t Be Accepted:

  • Opened, used, or altered products.
  • Missing original packaging (mono cartons, labels, etc.).
  • Return/replacement request generated after 7 days from the delivery date.
  • Damaged or missing product reported after 2 days from the delivery date.

How Are Returns Processed?
Once you request a return, we will arrange a pickup within 5-7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.

Order Cancellations:
You can cancel your order through the CANCEL button in the order details page under My Account. Simply provide a reason for cancellation.
Note: Orders can only be canceled before the status is marked as “Ready to Ship.”

Refund Process:

  • Prepaid Orders: The refund will be credited to the original payment method within 7 business days.
  • Cash on Delivery Orders: Please provide your bank details for the refund.

Refund Timeline:

  • For Canceled Orders: Refunds are processed within 7 business days.
  • For Returns: Refunds are processed after the product passes the quality check at our warehouse. The entire return and refund process takes approximately 2 weeks from pickup.

Partial Order Returns:
You can return any eligible products within 7 days of delivery.